Overview
Urgently hiring now:
DESIGNATION: CUSTOMER SUCCESS ROLE
We are seeking an L1 support position for an IOT based Air Quality Assessment Solution that is
being used by around 200+ HVAC technicians from US (EST and PST time zones) with the following
requirements.
CORE ROLES AND RESPONSIBILITIES
• Responding to customer inquiries by answering phone calls and emails, logging support
tickets, and providing basic technical assistance.
• Hosting webinars, demonstration sessions, and facilitating onboarding processes for
customers.
• Should be able to do Customer, Partner & Sales Trainings
• Ability to manage customer accounts (Account Management)
• Identifying customer issues and diagnosing the root of the problem. Providing basic
troubleshooting and guidance to customers in resolving their issues.
• Building & answering FAQsrelated to products or services, features, account setup, billing
inquiries, or general usage questions.
• Escalating unresolved issues or complex problems to higher-level support tiers (e.g., L2 or
L3 support) when necessary.
Thanks and Regards,
Hasni.C
HR
Coimbatore
Call: +91 9677897205
Send resume: ahkerhr@gmail.com
To apply for this job email your details to ahkerhr@gmail.com
