Process associate, Process associate, and Team Leader.

Overview

Process associate, Process associate, and Team Leader. : Hiring urgently now

Position: Junior process associate, Process associate, and Team Leader.
Job Title : International Voice Process (USA) (Hiring Fresher’s and Experienced for Inbound, Outbound calls, and Chat process)
Shift Timings: 8pm to 5am
Or 8.30pm to 5.30am

Responsibilities:-
• Handle many inbound and outbound calls to customers and clients.
• Identify the needs of customers, resolve issues and provide solutions.
• Upsell other products wherever possible.
• Ensure you follow the customer service script provided by the company for uniformity.
• Identifying customers’ needs, clarify information, research every issue and providing solutions
• Also, be well read on company policies and the website for FAQs or policy related answers.
• Maintain good customer relations.
• Meet personal targets and work towards meeting team targets.
• Maintain records of the conversations with the customer and analyse the data.
• Write and submit timely reports on performance, targets and customer queries.
• Accomplishes sales and organization mission by completing related results as needed.
• Other duties as assigned.

Requirements:-
• Experience: 0-2 years
• Qualification: Any degree or related fields is preferred.
• Skills Required: Good communication (Fluent English), Typing and Excel works.
• Prior experience with customer service and call centres in relevant job roles.
• Good knowledge of CRM practices and systems.
• Customer oriented attitude with professionalism.
• Strong multitasking, time management, and target achieving skills.
• Excellent communication and listening skills with good command over the English language, including verbal with proper grammar.

Call Centre Agent Specifications / Skills:-
• Verbal communication
• Phone skills
• Listening
• Data entry skills
• People skills
• Informing
• Customer focus
• Customer service
• Attention to detail
• Professionalism

Regards
Victor Wayne
Team Lead & HR,
Coimbatore
Dial : +91 9677897205
Send resume: hrm@ahkerjobs.com