Description

Raju M
 AGE : 54 yrs.
 Edu. : DEEE.
 Exp. : 34 yrs.
Native: Coimbatore-Tamilnadu.
________________________________________

E-mail : info@ahkerjobs.com   |    Resume ID. : 96295721  [ +91 9626008223 ]

APPLIED For :-
 DGM – Customer Care,
 AGM – Customer Care
 Head – Customer Care
 Sr. Manager – Customer Care,
 Sr. Service Manager.

Exp. Salary: 75-85K around.
JOB Location: Coimbatore –INDIA.

Experiences :34 yrs.
Exp.3yrs..: BULL MACHINES PVT LTD., Coimbatore as Assistant General Manager – Customer Care from Feb 2018 to Apr 2021.
Exp.2yrs. : NILPETER INDIA PVT LTD, Chennai as Manager – Customer Care from Jan 2016 to Jan 2018.
Exp.8yrs. : AUTOPRINT MACHINERY MANUFACTURERS PVT LTD, Coimbatore as Sr. Manager – Customer Care from Apr 2007 to Dec 2015.
Exp.10yrs. : PROTECK MACHINERY PVT LTD, Chennai as Service Manager from Apr 1996 to Mar 2007.
Exp.10yrs. : UNIVERSAL INFORMATION COMMUNICATIONS EQUIPMENT PVT LTD, Mumbai as Senior Engineer from Jun 1987 to Mar 1996.
Exp.3mths. : DELIGHT ELECTRONICS PVT LTD, Mumbai as Trainee/Testing Engineer from Apr 1987 to May 1987.
Exp.1yrs. : ELECTRONICS AND CONTROLS CORPORATION PVT LTD, Coimbatore as R & D Assistant from May 1985 to Sep 1986.

Highly Skilled: [ * * * * * ]
1.Service Operations & Systems[ * * * * * ]
2.Customer Service & After Sales Support[ * * * * * ]
3.Customer Centric & Sales Driven[ * * * * * ]
4.Customer Satisfaction Survey[ * * * * * ]
5.Customer Relationship Management[ * * * * * ]
6.Service & Spares Dealership Management[ * * * * * ]
7.Spares Inventory Management[ * * * * *]
8.Team Building & Management[ * * * * * ]
9.Technical Document Preparation[ * * * * * ]
10.Product Training & Development[ * * * * * ]
11.Electrical & Electronics Engineering[ * * * * * ]
12.Pre-press Machineries[ * * * * * ]
13.Offset Printing Machines[ * * * * * ]
14.Flexo Printing Machines[ * * * * * ]
15.Post Printing Machines[ * * * * * ]
16.Tractor Attachment[ * * * * * ]
17.Streamlining Systems & Processes for Service[ * * * * * ]
18.Implementing Business Strategies & Policies[ * * * * * ]
19.Revenue Generation through Service & Spares[ * * * * *]
20.Balance Score Card with KPI’s for Self, Individuals & Department evaluation[ * * * * *]
21.MTTF Analysis[ * * * * * ]
22.MTBF Analysis[ * * * * * ]
23.Call Centre Process[ * * * * * ]
24.Corrective & Preventive Actions[ * * * * * ]
25.Applying Theory of Constraints to identify & eliminate the weakest link[ * * * * * ]
26.Preparing/ Generating MIS & Other Reports[ * * * * * ]
27.Monthly valuations[ * * * * * ]
28.Aligning the Service Team towards the Vision & Mission of Organization[ * * * * * ]