Description

Ajith MK -5y-BSc-CS-6.5L-[CBE]

AGE :26
Edu : BSc(CS)
Exp. : 4.11 years

Native: Coimbatore -TN.
________________________________________

E-mail : info@ahkerjobs.com    |    Resume ID. : 98422722

APPLIED For :-
 Incident Management
 Application Support
 L2/L3 Production Support
 IT Support Analyst
 Technical Support Associate
 Support Specialist         System admin
________________________________________
Exp. CTC : 6.5L – 7.5L p.a around.
JOB Location: Coimbatore, Chennai, Bangalore, Kerala –INDIA.

Experiences: 4.11yrs.
Exp.2.11years : TATA Consultancy Services, Chennai, – Information Processing Specialist, [Oct’18 – Present]
Exp.7months : Vserve Ebusiness Solutions, Coimbatore, – Customer Support Executive, [Feb’18 – Sep’18]
Exp.1.3years : Varnam Graphics, Coimbatore, – System Admin Specialist, [ Jun’16 – Sep’17]

Highly Skilled: [ * * * * * ]
1. Incident Management [ * * * * * ]
2. Analytical Skills [ * * * * * ]
3. Operational Management [ * * * * * ]
4. Ticket Handling [ * * * * * ]
5. Major/Critical Incident Management [ * * * * * ]
6. Email Support [ * * * * * ]
7. ServiceNow [ * * * * * ]
8. AppDynamics [ * * * * ]
9. Airwatch [ * * * * ]
10. iOS App maintenance [ * * * * * ]
11. Application Support [ * * * * * ]
12. Technical Support [ * * * * * ]
13. Swift Language [ * * * ]
14. Customer Support [ * * * * * ]
CAREER OBJECTIVE
To become technically sophisticated, interest in working under demanding circumstances and willing to learn new skills and grow along with the company.

EXPERIENCE SUMMARY
A competent professional with nearly 5 years of experience in Application support, Incident management, Email support, Ticket Handling, L2/L3 support, iOS, Customer Support, Analytical tools handling, Scrum meeting organizer and Technical Support Specialist.

PROFILE SUMMARY
• Information Processing Specialist(L3 Support) with 2.11 years of experience in handling iOS application.
• As L3 support used to manage Incident analysis and Operational activities to solve the issues.
• Familiar with Tools like AppDynamics, ServiceNow, Remedy tool, Airwatch, Postman etc.
• Customer Support Executive for TEquipment with 7 months of experience for providing a high level of customer Support to the customers across the world.
• Accept the product quote request from the customer and create quotation based on their requirements.
• Search, analyze and classify the customer to provide the best quotation.
• Interacts with Internal managers representing customers to obtain approvals for bidding.
• System Admin Specialist with 1+ years of experience in Installing, configuring, upgrading and maintaining the software, hardware, and networks.
• Monitoring system performance and troubleshooting issues for Hardware and Software.

PROFESSIONAL EXPERIENCE

TATA CONSULTANCY SERVICES, Chennai
Oct 2018 to Present – Information Processing Specialist

Roles & responsibilities:

• I work as a L3 support for iOS Applications.
• As L3 support used to manage Incident analysis, Ticket handling and Operational activities to solve the issues.
• Familiar with Tools like AppDynamics, ServiceNow, Remedy tool, Airwatch, Postman etc.
• As Production Support primary resource, I’m responsible for preparing SOP for the applications.
• I’m handling 3 applications as primary resource in offshore i.e. ISA, ITMC, UV
• ISA (Inflight service App) – It is a sales application, the purpose of this application to sale food items inside the flight.
• ITMC(In The Moment care App) – It is a compensation application, the purpose of this application is to compensate a passenger if they face any issue inside or outside of the flight.
• UV(United Voices App) – The purpose of this application is to create incidents for other application if there is any issues.
• Driving the daily Call with audience as US-Client, Development team and Testing team.
• Having experience in handling the high priority tickets. Analyzing and collecting the Feedbacks and Transaction details regarding the applications.
• I m familiar with SWIFT language at beginners level with this I used to check logs and do some enhancements for the applications.

Vserve EBusiness Solutions, Coimbatore
Feb 2018 to Sep 2018 – Customer Support Executive

Roles & Responsibilities:

• Accept the product quote request from the customer and create quotation based on their requirements.
• Search, analyze and classify the customer to provide the best quotation.
• Interacts with Internal managers representing customers to obtain approvals for bidding.
• Communicates with product line managers to discuss material specifications, clarifies and confirms bill of materials and identifies alternatives for discontinued or invalid products.
• Compute cost and price estimates for items using a variety of criteria, such as inventory availability, competitive position, price validity, and other logistical considerations (freight, handling, staging, etc); compute cost estimates for price escalation or abnormal freight charges.
• Contact the vendors to get lead time information, placed PO details, stock availability and calibration details.
• Prepare and submit customer quotations and proposals including, quantity, product, price, delivery and lead times, company terms and conditions to secure sales and provide customer service.
• Maintain proper files for product quotes within company quotations program.
• Mentored new engineers by answering technical questions, escalating cases, and teaching detailed process development.

Varnam Graphics, Coimbatore
Jun 2016 to Sep 2017 – System Administrator

Roles & Responsibilities:

• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs.
• Develop and maintain installation and configuration procedures.
• Repair and recover from hardware and software failures. Investigate and troubleshoot issues.
• Ensure proper recording and closure of all issues.
• Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
• Research and recommend innovative, and where possible automated approaches for system administration tasks.
• Identify approaches that leverage our resources and provide economies of scale.
• Contribute to and maintain system standards.
• Perform regular security monitoring to identify any possible intrusions.

SOFTWARE PROFICIENCY:
• Swift Language (E0)

TECHNICAL SKILLS
• ServiceNow
• AppDynamics
• Airwatch
• Artifactory
• Postman
• Incident/Ticket handling

PERSONAL DETAILS

1. D.O.B : 24-09-1995

2. Current location : Coimbatore
3. Sex : Male
4. Marital status : Single
5. Languages Known : English(R/W/S) & Tamil (R/W/S
6. Hobbies : Collecting Vintage Motorcycle, Wall Art, Clay Sculpting

Date: 18/09/2021
Place: Coimbatore (Ajith M K)